Help and Support

support Ticket

Raise a ticket, track any updates and chat directly to our support team using our support ticket system.

Remote Support

Allow a member of the Freecom technical support team to connect to your device and resolve your issue.

Email Support

Setup guides for email on your laptop, desktops and phone. Outlook, Windows Mail, Apple & iOS Mail setup guides.

Domain Name Validation

Had an email asking you to validate your domain name, and aren’t sure if it’s a genuine request?

Webmail Support

How to customise the webmail to your own preferences & workflow.

Broadband Support

The first things you need to check when your broadband isn’t working as it should. We can escalate the issue if not resolved.